I also do not have time to waste on unnecessary banter. I am now forced to respond because you chose to air this in a public forum rather than responding directly to me on August 17, 2016 as you said you were going to.
I'll try to keep this as short as possible and keep my responses to the inaccuracies and "alternative facts" in your response.
My basic instructions for the radiator in question were as follows:
1. Remove and clean tanks
2. Clean and rod out core
3. Re-gasket tanks and flanges
4. Delete pressure relief and install new neck with pressure cap. (The only item done as per my orders)
5. Pressure test (Again I will state as I have multiple times, if this is going to fail I need to know now... not on the way to a show.)
Inaccuracies and "alternative facts" listed below:
1. "We did follow your instructions"
If my instructions were followed, there would be no issue today. You chose to "power flush" the radiator, which I could have done in my own shop. I don't remember seeing that on my list of "followed instructions"
. The radiator was never disassembled, tanks were never cleaned, core never rodded out, no regasketing of tanks, and no pressure test. I never asked for a price, I never asked for a deal, I never asked for a warranty on a 37 year old radiator. I asked for it to be done correctly. Had the core failed after cleaning and pressure testing, all responsibility would be on me. Had I ever been given a price on a core that failed pressure testing, I would have said "do it." The core was obviously never inspected by anyone in the shop because it is nearly impossible to see the tubes due to the baffling in the upper tank that is used on a Detroit Diesel.
2. "The above process would have taken at least five hours labor at the labor cost of no less than $500.00"
Again, I never asked for a price on the job, nor did I ask for a deal. I asked for the radiator to be cleaned and ready to install when the chassis was ready for it.
3. "As I explained when we took the job in, a new core would have been the best solution…"
I have no idea where this came from. "A new core" was never, ever
mentioned! I don't remember who I talked to initially, but the first call I made to your facility was to ask if you were open on Saturday so I could drop off a radiator for service. All my other dealings were with Al's son. I don't remember his name but he was a very nice young guy. We talked for quite a while about his pressure washing end of the business. He is the one who picked it up and dropped it off. He did all the explanation as to what was done on the radiator. He told me "it's been a long time since we saw a Brockway radiator in the shop, Al worked on this one himself."
4. "You decided not to buy the core"
Again, I have no idea where this came from. I was never
told the core was bad and needed replacement. I am not exactly sure time wise, but I received a phone call after approximately one week to say the radiator was ready. I was told upon delivery that the radiator flow tested just fine, and Al said it's good to go just the way it is with a #7 cap.
5. "Shipped it back to you 49 miles each way"
Again, first call I made to your facility was that I would like to drop off a radiator on Saturday. The response I received was, "we are in Scranton multiple times per week, we'd be happy to pick it up and drop it off for you". My response was, "great… do not
make a special trip… It's a long term restoration… The radiator is going to sit on a pallet, under a blanket, in the corner of my shop, until the chassis is ready."
6. "I cleaned and power flushed the radiator," etc. "painted"
I had a discussion about this when I spoke to Al on August 16, 2016 after he saw the pictures of what I found inside of the radiator and upper tank. He did give me a thorough explanation about proper radiator reconditioning procedure, and stated this core was not a candidate for that. I asked him how he could possibly think that it's OK to leave this amount of rust, dirt, and crud in any radiator.... Which would only sandblast the radiator from the inside out, besides destroying my new water pump seals. Without a response he went on to say how they cleaned the radiator exterior before painting. I then asked him about the little piles of sand and paint I found on the pallet that fell out of the fins during the Hazleton to Scranton ride. I then said, "this was never cleaned... they painted over dirt." "When I lifted it off the pallet and I heard the crud rolling around inside the radiator tanks......." At that point Al said, "That's when you should have called me ... I'll pull the job card and get back to you tomorrow."
That was the last communication from radiatorguy, even though I followed up with an additional email and left messages requesting a return call (approximately once a month).... No response.
The only thing I asked for in August was an explanation as to where my $250.00 in labor was spent after I saw the condition of the radiator during my thorough inspection and cleaning.
What I asked for in January was an "urgent request for your attention to this matter so we may come to a fair, amicable agreement.... and get this matter settled." (Unauthorized power flushing I could have done myself, wasted paint applied over dirt, etc.)
I do accept full responsibility for not immediately checking to make sure the work I trusted someone to do, was done properly. That's all on me... Lesson learned.
Since radiatorguy with his 32 years of experience appears to be trying to educate an ASE Certified Master Auto Tech with 40 years of experience (in public forum), I have one final question... What is considered to be an acceptable volumetric measurement of loose dirt, scale, rust, and crud to be left in the cooling system of a newly restored antique truck? The 1/3 full coffee can you left in my radiator? I ask because I could not find any reference to this question in the Detroit Diesel service manual.
The pictures below show what happened to the newly applied paint when I brushed it with a dry 4" soft bristle house paint brush, then hit it with a gentle spray from a garden hose nozzle. Where did the paint go? Short answer... Paint doesn't stick to dirt! You can see the new bolts installed after my service, before I painted it.
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